Can the agent handle images or videos?

Partially. Can read text from images (OCR), but video requires transcription (additional tool). Main focus: text + links to resources.

How do I decide what goes in the FAQ?

Start with top-20 questions (ones you answer manually most often). As agent works, it identifies new top-questions → you add to FAQ.

What if my FAQ is incomplete?

Agent answers from what exists. If no match → 'Not sure, let me get someone' → escalates. Human responds → you add to FAQ.

How fast does the agent learn new FAQ?

Instantly. FAQ updates → agent sees new answers immediately. If FAQ is huge (1000+ Q&As) → possible 5–10 minute lag.

Can I hide certain questions from the agent?

Yes. Give agent access only to 'Public FAQ'. Sensitive questions (salaries, personal data, legal) → auto-escalate without attempted answers.

What percentage of questions are resolved without humans?

Typical: 75–85% of simple questions. Depends on FAQ completeness. With weekly updates → can reach 90%+.

AI-powered support in WhatsApp/Telegram

Tier-1 support: resolve 80% of customer questions without humans

Q: Which messengers does this work on?

WhatsApp, Telegram, Facebook Messenger. Others (Viber, Signal) via integrations or custom API. One agent handles all simultaneously.

The agent answers customer questions in WhatsApp, Telegram, Facebook Messenger based on your knowledge base (FAQ, docs, Zendesk/Jira integration). Recognises intent: simple questions (instant answer), complex (needs context), complaints (escalates to human). Average response time: 3–5 seconds. Auto-logs to CRM. $19/mo.

Launch AI-powered support in WhatsApp/Telegram

366k+⭐ OpenClaw on GitHub

<5minutes to launch

Sound familiar?

What's eating your time

Simple questions waste human time: 'Where to download?', 'How to reset password?', 'Payment methods?' — 80% of tickets

Support staff spend hours answering FAQs instead of handling complex issues

Messenger chaos: all requests mixed in one chat, no priority, no status tracking, unresolved issues lost

Complaints buried in noise — no escalation system, no tracking of critical issues

Capabilities

What your AI agent can do

Knowledge base answers

Agent connects to your knowledge base: FAQ, docs, wiki, Jira wiki. Reads customer question → searches for matching answers → responds with source.

Intent recognition and escalation

Classifies questions: simple (FAQ answer), complex (needs context), complaint (service issue/bug). Complex and complaints → auto-escalates to human agent with full context.

CRM integration

All chats, questions, answers logged to Zendesk/Jira Service Desk/HubSpot. If customer has prior history, context pulled from CRM (orders, issues, history).

Multilingual support

50+ languages. Customer writes in Russian → agent responds in Russian. If FAQ in English → auto-translates or points to multilingual docs.

Learning from conversations

Agent saves new Q&A from conversations (with your approval) → adds to FAQ. Over time, knowledge base grows and answers improve.

Works with your tools

Facebook Messenger

Zendesk

Jira Service Desk

HubSpot CRM

How it works

Get started in a few steps

Connect messengers and knowledge base

Give agent access to WhatsApp Business (or Telegram Bot API), connect your knowledge base: FAQ (Google Docs, Notion, Wiki), CRM (Zendesk, Jira). Agent is ready.

Customer asks a question

Customer: 'How to reset password?' in WhatsApp/Telegram. Agent receives message, analyzes intent (simple FAQ), searches knowledge base.

Agent responds or escalates

If found in FAQ → sends answer: 'Reset password: Settings → Account → Forgot Password →'. If complex or complaint → 'Connecting you with an agent' + escalate.

Log to CRM

All conversations saved to Zendesk/Jira: who asked, what they asked, how we responded, resolved or not. Customer sees ticket history.

Improve knowledge base

Monthly report: which questions are frequent? What's still missing from FAQ? Agent recommends which Q&As to add for better coverage.

FAQ

Frequently asked questions

WhatsApp, Telegram, Facebook Messenger. Others (Viber, Signal) via integrations or custom API. One agent handles all simultaneously.

support-manager customer-success-manager AI email inbox triage AI-powered churn prediction

Want OpenClaw — without the DevOps?

OpenKlo is managed hosting for the original OpenClaw. Same agent, live in 3 minutes.

Create your AI agent in 3 minutes

Cancel anytime · Top models included · Upgrade anytime